Digital Literacy is Dead, Long Live Digital Literacy
What is this talk about?
How do we effectively engage with our users to communicate with them about Information Security, Being Creative with Technology, and general “Good Housekeeping”?
How do we gain a greater understanding of their needs so they can lead a vibrant academic life? One of the underlying, underserved and misunderstood missions of an IT department is around engaging its users: and not just communicating about the inner workings of IT and the services it provides, but about digital technology in general. Often we fail to understand the ever changing eco-system of users and their needs. Learn how to connect (and how not to connect) with faculty, students and staff, leverage your LMS to build On-Boarding Courses, run Security Awareness Campaigns, BYOD, grease the wheels of creativity and engagement, and attempt to do all the things.