Experience

January 2016 - Present (3 years 8 months)

Instructional Design Consultant / Founder

Torch Talent Development Other | Adult Education Westminster Colorado United States

• Developed a series of interactive how-to e-learning courses for the Healthcare Industry with a focus on medical office customer service skills including skills assessment and experiential learning • Developed an interactive compliance course for a financial institution; completed the project $8,000 under budget • Developed interactive e-Learning courses for technical industrial sales associates

August 2012 - November 2016 (4 years 3 months)

Director of Learning and Development

Red Robin Inc. Other | Adult Education Greenwood Village Colorado United States

• Promoted to manage the Instructional Design team and oversee the development of mobile training programs to support the learning and development of 26,000 team members at all levels of the organization • Redesigned the company’s New Manager Training Program in an accelerated timeframe; recognized by executive leadership for evolving the company’s leadership culture

March 2008 - August 2012 (4 years 5 months)

Instructional Designer

Charter Communictions Other | Adult Education Greenwood Village Colorado United States

• Built custom TIVO training simulations to help employees resolve customer issues faster • Significantly reduced unnecessary technician travel costs by creating training that enabled call center employees to resolve issues remotely

June 2000 - March 2008 (7 years 9 months)

Instructional Designer

Trimble Inc Other | Adult Education Westminster Colorado United States

• Designed training programs for GPS programs used in various engineering, construction, and survey applications • Traveled to client sites to scope projects and learn how to operate heavy machinery to build training simulations

Expertise

Adobe Products
Subjects

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Diana Jonkman Instructional Design Consultant /...

Diana Jonkman

Instructional Design Consultant / Founder
Participant
12 Points

Diana Jonkman, has more than 15 years of cross-industry experience developing award-winning training programs and leading instructional design and mobile techno

Westminster, Colorado, United States
Activity Badges (2)

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