Senior Scientist, Customer Advocacy, Technical Trainer • Provided technical and process training via Salesforce for customers, internal and field personnel. • Produced training materials, evaluated employee learning to constantly improve the quality and effectiveness of curriculum used by field teams.
Led team of 5 Assistant Trainers to mentor site technicians. Partnered with union, Quality and Management stakeholders to revise maintenance curricula, including on-job and web-based training. Aligned curricula with career progression, actual equipment supported, and training SOP compliance. • Improved plant efficiency by significantly increasing technical training hours completed by maintenance technicians. Improved site SAP competence by developing SAP web-based lessons and live classes
Taught engineers and scientists to use and repair laboratory robotics, including laser and optic alignment, mechanical and electronic repairs, computer networking, configuration and repair.Designed and delivered service training for world’s first FDA-cleared DNA sequencer for human diagnostic use in close partnership with Field Product Management • Authored and published multimedia eLearning modules for LMS access of globally distributed employees to accelerate learning and reduce travel costs
Trained novice riders to safely operate motorcycles in accordance with MSF standards. Supervised Ridercoach cadre at site including quality assurance observations, disciplinary and development measures, and scheduling/staffing.
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International Technical Trainer
Teaching & traveling is in my DNA. My specialty is making complex technology understandable and usable.
Alameda, California, United States
