November 2017 - July 2018 (0 years 8 months)
Menlo Park California United States
Senior Scientist, Customer Advocacy, Technical Trainer
• Provided technical and process training via Salesforce for customers, internal and field personnel.
• Produced training materials, evaluated employee learning to constantly improve the quality and
effectiveness of curriculum used by field teams.
March 2015 - July 2016 (1 years 4 months)
Senior Technical Training Specialist
Berkeley California United States
Led team of 5 Assistant Trainers to mentor site technicians. Partnered with union, Quality and
Management stakeholders to revise maintenance curricula, including on-job and web-based training.
Aligned curricula with career progression, actual equipment supported, and training SOP compliance.
• Improved plant efficiency by significantly increasing technical training hours completed by
Improved site SAP competence by developing SAP web-based lessons and live classes
September 1999 - September 2013 (14 years 0 months)
Global Service Trainer/Curriculum Developer
Foster City California United States
Taught engineers and scientists to use and repair laboratory robotics, including laser and optic alignment, mechanical and electronic repairs, computer networking, configuration and repair.Designed and delivered service training for world’s first FDA-cleared DNA sequencer for human
diagnostic use in close partnership with Field Product Management
• Authored and published multimedia eLearning modules for LMS access of globally distributed
employees to accelerate learning and reduce travel costs
April 1991 - Present (28 years 10 months)
Motorcycle Safety Instructor
California Motorcyclist Safety Program
Alameda California United States
Trained novice riders to safely operate motorcycles in accordance with MSF standards. Supervised
Ridercoach cadre at site including quality assurance observations, disciplinary and development
measures, and scheduling/staffing.